Summary
RETAILERS can take advantage of a new online resource to help comply with the law when customers buy and return goods.
The Office of Fair Trading (OFT) has launched a Sale of Goods Act 'hub' to help sales staff understand their legal obligations and improve customer service. It features information on the act - the main law on the purchase of consumer goods - which covers elements such as quality, how goods are described, if they are fit for purpose and when a customer is entitled to a refund.See the full content of this document
Extract
Online Guide for Returns
Resources include an at-aglance guide,...
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