; Bus Ness Daily by Business Editor David Johnson
Sentinel, The; Stoke-on-Trent (UK) › July 12, 2011
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Summary
YESTERDAY I wrote about Santander and other big names bringing call centres back from India to improve customer service.
I suspected the decisions were as much to do about diminishing cost differences as they were to do with service, but events after I got home show that service is vital.See the full content of this document
Extract
; Bus Ness Daily by Business Editor David Johnson
My wife has been using an old mobile phon...
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